Refund policy

RETURN, REFUND & EXCHANGE POLICY

ALL SALES ARE FINAL

Due to the personal-use nature of our lip products and for health, hygiene, and safety reasons, Redefined Beauty does not accept returns or exchanges. We do not offer refunds for opened, unopened, tested, or unused products.

Please carefully review your order, including product names, shades, quantities, and shipping information, before completing your purchase. Differences in how shades appear due to lighting, photography, screen settings, or individual skin tone are not considered product defects.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If your order arrives damaged, defective, or contains an incorrect item, contact us at info@redefinedbeauty.org within three calendar days of delivery.

Please include:

• Your name and order number
• A description of the issue
• Clear photographs of the item, packaging, and shipping label

After reviewing your claim, Redefined Beauty may provide a replacement or another appropriate resolution. Products should not be returned without prior written authorization.

ORDER CANCELLATIONS

Orders begin processing shortly after they are placed. Cancellation requests must be submitted as soon as possible; however, cancellations are not guaranteed. Orders that have already been processed or shipped cannot be canceled.

By completing a purchase from Redefined Beauty, you acknowledge and agree to this policy.